> ## Knowledge Base Index
> Fetch the complete knowledge base index at: https://help.dropboy.com/sitemap.xml
> Use this file to discover available pages before exploring further.
> Pure-Markdown content can be obtained by appending a '.md' suffix to the content URLs listed in the sitemap (without the trailing slash).

# ⚠️  How to do a Dropboy Health Check

# Use Dropboy Status

Use the [Dropboy Status](https://dropboy.crisp.watch/en/) page to check whether Dropboy is working normally. If something is slow or not loading, look here first.

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## How to check the status

1. Open the Dropboy Status page: https://dropboy.crisp.watch/en/
2. Read the message at the top of the page.
3. Check the list of Dropboy components below it.

You do not need to log in, and the page updates by itself.

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## What you will see

![The Dropboy Status page showing all systems operating normally](https://storage.crisp.chat/users/helpdesk/website/-/f/1/0/3/f1031fad712a6800/image_1sy8ejc.png)

| On the page | What it means |
| ---- | ---- |
| **Looks like everything is operating normally** | Dropboy is working as expected. |
| **Refreshed time** | When the page last checked the systems. Times are shown in UTC. |
| **Green check** | The component is working normally |

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## The components

Each part of Dropboy has its own line, so you can see exactly what is affected.

| Component | What it covers |
| ---- | ---- |
| **Backend servers** | The core servers behind Dropboy. |
| **Web servers** | The servers that deliver the Dropboy web console. |
| **Tracking** | The tracking service. |
| **Dropboy BI** | The Dropboy BI dashboards |
| **Toolbox** | The Dropboy Toolbox. |

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## If Dropboy is not working for you

| Check the Status page before contacting support. It shows whether the issue is already known.

**If the page shows an issue:** Dropboy already knows about it and is working on it. You do not need to report it. Check back later for updates.

**If everything shows as operating normally:** The problem may be limited to your device, network or account. Try again after a few minutes. If it continues, contact support.

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## Need help?

Select **Chat with us** or **Send us an email** at the bottom of the Status page, or write to [support@dropboy.com](mailto:support@dropboy.com).