> ## Knowledge Base Index > Fetch the complete knowledge base index at: https://help.dropboy.com/sitemap.xml > Use this file to discover available pages before exploring further. > Pure-Markdown content can be obtained by appending a '.md' suffix to the content URLs listed in the sitemap (without the trailing slash). # Guide: How to Sign in to Android using 2FA # Two-Factor Authentication (2FA) for Android **For Android Users** | October 2026 --- ## About 2FA Two-Factor Authentication (2FA) adds a second step to signing in to Dropboy. After your username and password, you also enter a **6-digit code** from an authenticator app on your phone. This keeps your account safe even if someone else learns your password. | Who | What they do | | ---- | ---- | | **Users in a role with 2FA turned on** | Set up an authenticator app once, then enter a 6-digit code every time they sign in. | || **Good to know:** 2FA is set by your Admin. The user needs to have a valid email to recieve the QR Code/ Manual code. Each user gets the setup email when they next sign in. You have **5 attempts** to enter the 6-digit code. After 5 wrong codes the account is locked for 24 hours, or until an Admin resets the 2FA. There is no enforcement deadline. Your Admin decides when 2FA is turned on for each role and user. ### What you need * A smartphone with **Google Authenticator** or **Microsoft Authenticator** (free in the App Store and Google Play). * A **working email address** on your Dropboy profile. The setup email is sent there. * Your phone's **date and time set to automatic**, so codes stay valid. ### Get the authenticator app | App | iPhone | Android | Computer / web | | ---- | ---- | ---- | ---- | | **Google Authenticator** | [App Store](https://apps.apple.com/app/id388497605) | [Google Play](https://play.google.com/store/apps/details?id=com.google.android.apps.authenticator2) | [Website](https://support.google.com/accounts/answer/1066447) | | **Microsoft Authenticator** | [App Store](https://apps.apple.com/app/id983156458) | [Google Play](https://play.google.com/store/apps/details?id=com.azure.authenticator) | [Website](https://aka.ms/authapp) | --- ## For Android Users If your role has 2FA turned on, you will set up an authenticator app the first time you sign in. It takes about two minutes and only needs to be done once, or again if your Admin resets your 2FA. **The steps at a glance** 1. Sign in with your username and password. 2. Request the setup email. 3. Open the email and add Dropboy to your authenticator app by scanning the QR code or typing the setup key. 4. Go back to Dropboy and select **Continue**. 5. Enter the 6-digit code from the app. #### Step 1. Sign in Open the Dropboy app, enter your username and password, and tap **Login**. ![Dropboy Android sign-in screen](https://storage.crisp.chat/users/helpdesk/website/-/f/1/0/3/f1031fad712a6800/image_fdhtqk.png) #### Step 2. Request the setup email If you have not set up an authenticator yet, Dropboy shows **Setup 2 Factor Authorization**. The email address is partly hidden for privacy. Tap **SEND EMAIL**. ![Setup 2 Factor Authorization prompt on Android](https://storage.crisp.chat/users/helpdesk/website/-/f/1/0/3/f1031fad712a6800/image_w5ev2y.png) #### Step 3. Open the setup email Open the email from the Dropboy team. The **QR code** is at the top. The **setup key** is further down. The email also reminds you to keep it private and delete it when you have finished. ![Setup email on Android showing the QR code at the top](https://storage.crisp.chat/users/helpdesk/website/-/f/1/0/3/f1031fad712a6800/image_zmld7g.png) ![Setup email on Android showing the setup key further down](https://storage.crisp.chat/users/helpdesk/website/-/f/1/0/3/f1031fad712a6800/image_1mtai0n.png) #### Step 4. Add Dropboy to your authenticator app * Open **Google Authenticator** or **Microsoft Authenticator**. Not installed yet? Get it from Google Play: [Google Authenticator](https://play.google.com/store/apps/details?id=com.google.android.apps.authenticator2) or [Microsoft Authenticator](https://play.google.com/store/apps/details?id=com.azure.authenticator). * Add a new account and **scan the QR code** from the email. * If you cannot scan it, for example because you are reading the email on the same phone, choose **Enter a setup key** in the app and type in the key from the email. * The app now shows a 6-digit code for Dropboy. #### Step 5. Go back to Dropboy and tap Continue After the email is sent, Dropboy shows this screen. Once your authenticator app is set up, tap **CONTINUE**. Need the email again? Wait for the countdown to finish, then tap **SEND AGAIN**. ![Continue screen on Android](https://storage.crisp.chat/users/helpdesk/website/-/f/1/0/3/f1031fad712a6800/image_1mvubfx.png) #### Step 6. Enter the 6-digit code Type the 6-digit code shown in your authenticator app and tap **LOG IN**. Codes refresh every 30 seconds, so enter the current one. You have **5 attempts** to enter the correct code. See [If your account is locked](#3-if-your-account-is-locked) below. ![Enter the code screen on Android](https://storage.crisp.chat/users/helpdesk/website/-/f/1/0/3/f1031fad712a6800/image_1f9g92l.png) ### Signing in after setup * Enter your username and password as usual. * Dropboy asks for the **6-digit code**. Open your authenticator app and type in the current code. * Tap **LOG IN**. | **Skipped the Continue step?** No problem. Just log in again. If your authenticator is already set up, Dropboy asks for your 6-digit code. If not, it takes you through the setup again. ### If your account is locked ||| You have **5 attempts** to enter the correct 6-digit code. After 5 incorrect codes, your account is **locked for 24 hours**, or until your Admin resets your 2FA. To get back in sooner, ask your Admin to reset your two-factor authentication. You will then set up your authenticator app again at your next sign in. If you are the only Admin, contact support at [support@dropboy.com](mailto:support@dropboy.com) to have your 2FA reset. --- ## Troubleshooting | Problem | What to do | | ---- | ---- | | **I did not get the setup email** | Check your spam or junk folder. Make sure the email address on your profile is correct (ask your Admin to check it), then tap **SEND AGAIN** once the countdown has finished. | | **I cannot scan the QR code** | In your authenticator app choose **Enter a setup key** and type in the key from the email. Use this if you are reading the email on the same phone. | | **My code is not accepted** | Use the current code, because codes change every 30 seconds. Make sure your phone's date and time are set to automatic, and that you are using the Dropboy entry in the app. | | **I lost my phone or changed device** | Ask your Admin to reset your two-factor authentication, then set up again with your new device. | | **My account is locked** | You entered the wrong 6-digit code 5 times. Wait 24 hours, or ask your Admin to reset your two-factor authentication. If you are the only Admin, contact [support@dropboy.com](mailto:support@dropboy.com). | ||| Keep your account safe * Treat the QR code and setup key like a password. Anyone who has them can create your sign-in codes. * Do not share or forward the setup email. Delete it when you have finished. * If you were not expecting a setup email, you can ignore it. Ask your administrator if you need help. --- ## Need help? Please contact your administrator.