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# How to configure to get email notifications for missed routing rules

This guide offers a quick overview of how to configure to get email notifications for missed routing rules.
---

### Introduction:
Dropboy offers email notifications to keep you informed if an order lands in Unassigned and is not handled by a routing rule or if an order is unassigned due to a system error.  If you do not want to receive notifications, you can follow this article to configure your notification settings.

### Steps:

1. Open the web portal and log in. 

|| **If unfamiliar, follow this article:** [How to login in to the Dropboy web application](/en/article/how-to-login-in-to-the-dropboy-web-application-p7owqx/)

2. Click on the **profile icon**.

![](https://storage.crisp.chat/users/helpdesk/website/f1031fad712a6800/image_1x7r6iv.png)

3. Click on the **'My Profile' **option.

![](https://storage.crisp.chat/users/helpdesk/website/f1031fad712a6800/image_14y1om9.png)

4. You will be navigated to the 'My Profile' page.

![](https://storage.crisp.chat/users/helpdesk/website/f1031fad712a6800/image_167v8j8.png)

5. Click on the** edit icon** in the 'Language' section to open the **Preferences**.

![](https://storage.crisp.chat/users/helpdesk/website/f1031fad712a6800/image_1kxaa78.png)

6. The **Preferences** popup will open.

![](https://storage.crisp.chat/users/helpdesk/website/f1031fad712a6800/image_1np224w.png)

# If you want to receive email notifications about orders not handled by a routing rule.

7. Choose **"Always"** option and save the changes.

![](https://storage.crisp.chat/users/helpdesk/website/f1031fad712a6800/image_iyza3j.png)

#  If you want to receive error-related email notifications for unassigned orders due to system issues.

8. Choose **"On error"** and save the changes.

![](https://storage.crisp.chat/users/helpdesk/website/f1031fad712a6800/image_7m1541.png)

# If you don't want to receive any email notifications.

9. Choose **"Never"** option save the changes.

![](https://storage.crisp.chat/users/helpdesk/website/f1031fad712a6800/image_qe4fk9.png)

| **Related Articles:**
| [How to configure to get email/dropboy notifications for my assigned vehicle orders](/en/article/how-to-configure-to-get-emaildropboy-notifications-for-my-assigned-vehicle-orders-9g4zg/)
| [How to configure to get email notifications for Optimize trip](/en/article/how-to-configure-to-get-email-notifications-for-optimize-trip-onlb7q/)
| [How to configure to get email notifications for Upload orders](/en/article/how-to-configure-to-get-email-notifications-for-upload-orders-so0hhz/)
| [How can i see the dropboy application notifications](/en/article/how-can-i-see-the-dropboy-application-notifications-1xpuuq7/)

| [How to enter profile details](/en/article/how-to-enter-profile-details-33h1w9/)
| [How can I switch the language in the dropboy portal](/en/article/how-can-i-switch-the-language-in-the-dropboy-portal-pbl840/)
| [How to change the password](/en/article/how-to-change-the-password-ft44te/)
| [How to view profile details and preferences](/en/article/how-to-view-profile-detail-and-preference-187zrcy/)

| **Check the app's status here.** [If you can't access Dropboy, chat or report issues](https://dropboy.crisp.watch/en/)