> ## Knowledge Base Index
> Fetch the complete knowledge base index at: https://help.dropboy.com/sitemap.xml
> Use this file to discover available pages before exploring further.
> Pure-Markdown content can be obtained by appending a '.md' suffix to the content URLs listed in the sitemap (without the trailing slash).

# How to create a user

This guide offers a quick overview of how to create users.
---

|| For user creation, it is necessary to have **admin** roles. If you do not have admin roles, please contact Dropboy for further assistance.

### Steps:

* Open the web portal and log in. 

|| **If unfamiliar, follow this article:** [How to login in to the Dropboy web application](/en/article/how-to-login-in-to-the-dropboy-web-application-p7owqx/)
 
* Navigate to the **Settings** tab, then select the **Users** sub-tab. Click on the **+** button. 

![](https://storage.crisp.chat/users/helpdesk/website/f1031fad712a6800/2023060306qkleki_1xblqij.png)

* **"Create user"** form will be displayed.

1. **Name** (Enter user name).

2. **'Prefix'**(Enter country code) and **'Phone number'**(Enter remaining digits of the phone number)

3. **Email** (Enter user email).

4. Select **Set password** checkbox, enter a password in the field. If unchecked, an auto-generated password will be emailed to the user. Custom password must meet criteria.
![](https://storage.crisp.chat/users/helpdesk/website/f1031fad712a6800/screenshot-from-2023-06-05-23-_djwm74.png)

5. Select desired **role** checkboxes. Multiple roles can be assigned to a user. Refer to the roles article for more information.

* **Admin**: [Understanding the admin roles](https://help.dropboy.com/en/article/understanding-the-admin-role-15v4frw/)
|| Admins have full access in the web portal for dashboard, order, task management, dispatching, operations (including trays, terminals, routing rules, and order uploads), and settings (users, vehicles, locations, networks and company etc).

* **Basic user**: [Understanding the basic user roles](https://help.dropboy.com/en/article/understanding-the-basic-user-role-d3j1jq/) 
|| Basic users have limited access, including order management, task management, certain operation tasks (such as uploading orders), and specific setting tasks (such as managing locations).

* **Dispatcher**: [Understanding the dispatcher roles](https://help.dropboy.com/en/article/understanding-the-dispatcher-roles-o470k2/)
|| In addition to basic user functions, dispatchers have additional accessibility for dispatching tasks, operations (terminals, trays, routing rules), and vehicle settings.

* **Driver**: [Understanding the driver roles](https://help.dropboy.com/en/article/understanding-the-driver-roles-1owi0g3/)
|| The driver role is specifically designed for the mobile application, where drivers can use the app to pick up and deliver orders.

6. Select **Send email** checkbox to send custom password to user via email (Please note that this assumes you have entered a custom password).

7.  Click **Save** button to create the user.

![](https://storage.crisp.chat/users/helpdesk/website/f1031fad712a6800/20230606004kleki_13s9zub.png)

| **Related Articles:**
| [How to edit the details of a user](/en/article/how-to-edit-the-details-of-a-user-378mha/)
| [How to view the details of created users](/en/article/how-to-view-the-details-of-created-users-1uiryb/)
| [How to search users](/en/article/how-to-search-users-c6jjyc/)
| [How to delete a user](/en/article/how-to-delete-a-user-1bpdt7w/)

| **Check the app's status here.** [If you can't access Dropboy, chat or report issues](https://dropboy.crisp.watch/en/)