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> Fetch the complete knowledge base index at: https://help.dropboy.com/sitemap.xml
> Use this file to discover available pages before exploring further.
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# How to filter orders by the 'Unknown address' option in the orders tab

**This guide offers a quick overview of how to filter orders by the 'Unknown address' option in the orders tab**
---

**What do you mean by 'Unknown address'?**

Unknown address' refers to addresses not recognized by Google Maps. When entering an address while creating an order, it may be marked as unrecognized if it’s not in Google’s database. You can also search for orders created with unknown addresses, though they may sometimes be excluded by Google.

|| These articles provide information on entering addresses in the sender or receiver sections. Please review them for guidance.
|| **Sender and Pickup:** [How to enter valid data under 'Sender and Pickup'](/en/article/how-to-enter-valid-data-under-sender-and-pickup-1t07kfz/)
|| **Receiver and Delivery:** [How to enter data valid data under 'Receiver and Delivery'](/en/article/how-to-enter-data-valid-data-under-receiver-and-delivery-96tpyi/)

### Steps:

1. Open the web-portal and log in.

|| **If unfamiliar, follow this article:** [How to login in to the Dropboy web application](/en/article/how-to-login-in-to-the-dropboy-web-application-p7owqx/)
 
2. Navigate to the **Orders** tab.

||| If unfamiliar with basic navigation, follow this article: [How to learn 'Basic Navigation' of the web Dropboy application](/en/article/how-to-learn-basic-navigation-of-the-web-dropboy-application-14dkvry/)

![](https://storage.crisp.chat/users/helpdesk/website/f1031fad712a6800/image_16a1wk4.png)

3. Observe the **filter area** under the **Orders tab** .

![](https://storage.crisp.chat/users/helpdesk/website/f1031fad712a6800/image_m0x3rt.png)

4. Click **More filters** .

![](https://storage.crisp.chat/users/helpdesk/website/f1031fad712a6800/image_mgncse.png)

5. Click **Unknown address** dropdown.

![](https://storage.crisp.chat/users/helpdesk/website/f1031fad712a6800/image_1ov5p4j.png)

6. **'Unknown address'** options list will be open.

|| **Options:**
|| **All:** Displays orders with both known and unknown addresses.
|| **Yes:** Displays only orders with unknown addresses.
|| **No:** Displays only orders with known addresses.

![](https://storage.crisp.chat/users/helpdesk/website/f1031fad712a6800/image_1hpytc1.png)

7. For example: select and click **'Yes'** .

![](https://storage.crisp.chat/users/helpdesk/website/f1031fad712a6800/image_1y8uoq9.png)

8. Click one of the two **Search** buttons on the order tab.

![](https://storage.crisp.chat/users/helpdesk/website/f1031fad712a6800/image_wil7ii.png)

9. **'Unknown address'** service related orders will **appear** .

| **Related Articles:**
| [What methods are available for filtering my orders](/en/article/what-methods-are-available-for-filtering-my-orders-y9iyj8/)
| [How to filter orders by 'Sender or Receiver' name within the orders tab](/en/article/how-to-filter-orders-by-sender-or-receiver-name-within-the-orders-tab-sbewd8/)
| [How to filter orders by 'Order number' or 'Requisition'  within the orders tab](/en/article/how-to-filter-orders-by-order-number-or-requisition-within-the-orders-tab-cc3zfo/)
| [Understanding the 'Advanced search' filter options](/en/article/understanding-the-advanced-search-filter-options-13jdnv1/)
| [How to filter orders using 'Advanced Search' in the orders tab](/en/article/how-to-filter-orders-using-advanced-search-in-the-orders-tab-sr5b6c/)
| [Understanding the 'Status' filter options](/en/article/understanding-the-status-filter-options-fc0nkh/)
| [How to filter orders using 'Status' in the orders tab](/en/article/how-to-filter-orders-using-status-in-the-orders-tab-tq7dk1/)
| [Understanding the 'Services' filter options](/en/article/understanding-the-services-filter-options-1tpt0bn/)
| [How to filter orders using 'Services' in the orders tab](/en/article/how-to-filter-orders-using-services-in-the-orders-tab-1vf6nv1/)
| [How to filter orders by any 'Trays' and 'Vehicle/Driver' in the orders tab](/en/article/how-to-filter-orders-by-any-trays-and-vehicledriver-in-the-orders-tab-12ouoi5/)
| [Understanding the 'Bekey status' filter options](/en/article/understanding-the-bekey-status-filter-options-1br41fi/)
| [How to filter orders using 'Bekey status' in the orders tab](/en/article/how-to-filter-orders-using-bekey-status-in-the-orders-tab-u4ydf2/)
| [Understanding the 'Instruction status' filter options](/en/article/understanding-the-instruction-status-filter-options-11lbq3c/)
| [How to filter orders using 'Instruction status' in the orders tab](/en/article/how-to-filter-orders-using-instruction-status-in-the-orders-tab-1q6yxx6/)

| [What is the Orders tab? How can I read order tab articles sequentially?](/en/article/what-is-the-orders-tab-how-can-i-read-order-tab-articles-sequentially-1msgbpo/)

| **Check the app's status here.** [If you can't access Dropboy, chat or report issues](https://dropboy.crisp.watch/en/)