> ## Knowledge Base Index
> Fetch the complete knowledge base index at: https://help.dropboy.com/sitemap.xml
> Use this file to discover available pages before exploring further.
> Pure-Markdown content can be obtained by appending a '.md' suffix to the content URLs listed in the sitemap (without the trailing slash).

# Improved Failed Delivery Flow

What's New - 15/06/2026

### Improved Failed Delivery Flow

Drivers are now guided through a clearer failed delivery process when a stop cannot be completed.

Instead of selecting from an unclear list of reasons, the driver can now choose the correct failed delivery reason in a more structured way before completing the stop. This helps ensure that the right reason code is selected, improves driver compliance, and keeps delivery data cleaner across the fleet.

![](https://storage.crisp.chat/users/helpdesk/website/-/f/1/0/3/f1031fad712a6800/faileddeliveryupdate_4w28fs.png =600x749)

### Download and watch a short video here:

### [Failed Delivery](https://dropboy.com/wp-content/uploads/2026/06/Failed-delivery-and-change-failed-reasson-flow.mp4)


1. Select the order.

![Select the order from the task list](https://storage.crisp.chat/users/helpdesk/website/-/f/1/0/3/f1031fad712a6800/feature4step0_1juco2.png =385x778)

2. Swipe for failed delivery.

![Swipe the red bar to mark as unable to deliver](https://storage.crisp.chat/users/helpdesk/website/-/f/1/0/3/f1031fad712a6800/feature4step1_1ebgcxm.png =385x778)

3. Swipe to finalize the order.

![Swipe the blue bar to finalise the order](https://storage.crisp.chat/users/helpdesk/website/-/f/1/0/3/f1031fad712a6800/feature4step2_ghd1x3.png =385x778)

4. You will be asked to select a reason.

![Select a reason from the list](https://storage.crisp.chat/users/helpdesk/website/-/f/1/0/3/f1031fad712a6800/feature4step3_5x8dnm.png =385x778)

5. If you want to change the reason, select the "Change" action button.

![Tap Change to update the selected reason](https://storage.crisp.chat/users/helpdesk/website/-/f/1/0/3/f1031fad712a6800/feature4step4_1xiz43x.png =385x778)

6. Finalize the order.