> ## Knowledge Base Index
> Fetch the complete knowledge base index at: https://help.dropboy.com/sitemap.xml
> Use this file to discover available pages before exploring further.
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# Improved Navigation action

What's New - 15/06/2026

### Improved Navigation action

Navigation has been upgraded to give drivers more flexibility when routing to a destination.

Drivers can now choose whether to navigate using geocoordinates or a physical address. This is especially useful for job sites, yards, construction areas, warehouses, or other locations where a street address alone may not be accurate enough.

![](https://storage.crisp.chat/users/helpdesk/website/-/f/1/0/3/f1031fad712a6800/navigationupdate_s53bi7.png =600x749)


### Download and watch a short video here:

### [Navigate Apple Maps ](https://dropboy.com/wp-content/uploads/2026/06/Navigate-via-Apple-maps-on-Iphone.mov)

### [Navigate Google Maps Geocode](https://dropboy.com/wp-content/uploads/2026/06/Navigate-via-Google-maps-using-Geo-coordinates.mov)

### [Navigate Google Maps Address](https://dropboy.com/wp-content/uploads/2026/06/Navigate-via-Google-maps-using-Address.mov)

1. Select the navigation icon.

![Tap the navigation icon to start](https://storage.crisp.chat/users/helpdesk/website/-/f/1/0/3/f1031fad712a6800/feature1-failed-delivery-step1_18h5tlp.png =385x778)

2. Select whether to navigate to the address or to the coordinates.

![Choose Use Address or Use Geocoordinates](https://storage.crisp.chat/users/helpdesk/website/-/f/1/0/3/f1031fad712a6800/feature1-failed-delivery-step2_ynod98.png =385xauto)


---

### Improved Failed Delivery Flow

Drivers are now guided through a clearer failed delivery process when a stop cannot be completed.

Instead of selecting from an unclear list of reasons, the driver can now choose the correct failed delivery reason in a more structured way before completing the stop. This helps ensure that the right reason code is selected, improves driver compliance, and keeps delivery data cleaner across the fleet.

![](https://storage.crisp.chat/users/helpdesk/website/-/f/1/0/3/f1031fad712a6800/faileddeliveryupdate_4w28fs.png =600x749)

### Download and watch a short video here:

### [Failed Delivery](https://dropboy.com/wp-content/uploads/2026/06/Failed-delivery-and-change-failed-reasson-flow.mp4)


1. Select the order.

![Select the order from the task list](https://storage.crisp.chat/users/helpdesk/website/-/f/1/0/3/f1031fad712a6800/feature2step1clean_65vxdv.png =385x778)

2. Swipe for failed delivery.

![Swipe the red bar to mark as unable to deliver](https://storage.crisp.chat/users/helpdesk/website/-/f/1/0/3/f1031fad712a6800/feature2step2clean_ro6kn8.png =385x778)

3. Swipe to finalize the order.

![Swipe the blue bar to finalise the order](https://storage.crisp.chat/users/helpdesk/website/-/f/1/0/3/f1031fad712a6800/feature2step3clean_1jwfn9d.png =385x778)

4. You will be asked to select a reason.

![Select a reason from the list](https://storage.crisp.chat/users/helpdesk/website/-/f/1/0/3/f1031fad712a6800/feature2step4clean_mz0wqo.png =385x778)

5. If you want to change the reason, select the "Change" action button.

![Tap Change to update the selected reason](https://storage.crisp.chat/users/helpdesk/website/-/f/1/0/3/f1031fad712a6800/feature2step5clean_itc14i.png =385x778)

6. Finalize the order.