> ## Knowledge Base Index > Fetch the complete knowledge base index at: https://help.dropboy.com/sitemap.xml > Use this file to discover available pages before exploring further. > Pure-Markdown content can be obtained by appending a '.md' suffix to the content URLs listed in the sitemap (without the trailing slash). # Understanding 'Order Details' on the Order Detail page **This guide offers a quick overview of understanding 'Order Details' on the Order Detail page.** --- **Introduction:** Dropboy offers a feature on the detail page for viewing comprehensive order information in one place. This includes sender and receiver names, addresses, contact numbers, email addresses, and a comments section for additional notes. Pickup and delivery details are also displayed with task statuses, times, and comments. Users can also access Track & Trace directly from this section. **Steps: ** || **If you're unfamiliar with how to open the order detail page, follow this article:** [How to open and view the 'Order Details' of a specific order](/en/article/how-to-open-and-view-the-order-details-of-a-specific-order-122407u/) * Focused on the **Order details** section, there are **two** sub-sections under Order details: **'Sender & Pickup'** and **'Receiver & Delivery'** ![](https://storage.crisp.chat/users/helpdesk/website/f1031fad712a6800/image_mipbcf.png) ## 1) Let's understand the 'Sender & Pickup' section. ![](https://storage.crisp.chat/users/helpdesk/website/f1031fad712a6800/image_zzb8nh.png) 1. **Sender Company Name:** Shows the sender company name specified by the order creator when placing the order. 2. **Sender Company Address:** Address of the sender company as specified by the order creator. 3. **Sender Company Contact Person:** Shows the name of the primary contact person at the sender company. 4. **Sender Company Contact Number:** Provides the contact number of the sender company’s primary contact person. 5. **Sender Company Email Address:** Email address of the contact person at the sender company. 6. **Comments from Sender Company:** Includes any comments or special instructions from the sender company for the driver. 7. **Pickup Task Name:** Shows the name of assigned to the pickup task in the order process for driver. 8. **Pickup Address:** Specifies the address from which the order is to be picked up. 9. **Pickup Contact Person:** Show the name of the person responsible for handing over the order at the pickup location. 10. **Pickup Contact Number:** Provides the contact number for the pickup contact person. 11. **Pickup Email Address:** Shows the email address of the pickup contact person. 12. **SMS Service Option:** Indicates if SMS or email notifications are sent to the sender or pickup contact when the driver updates the task status or begins driving. 13. **Pickup Person Comments & Red Icon:** Notes for the driver from the pickup contact with mandatory instructions, the red icon indicates required reading and adherence. || **Follow more details about:** [How to add 'Mandatory instruction review' during order creation](/en/article/how-to-add-mandatory-instruction-review-during-order-creation-ek4bxq/) 14. **Pickup Task Time Window:** Specifies the time frame for pickup, with a blue icon signaling strict adherence. 15. **Pickup Task Current Status:** Displays the current task status, such as Not Planned. 16. **Track & Trace:** Link to view the complete tracking details of the order. || **Follow more details about:** [How to view 'Track and Trace' of a specific order](/en/article/how-to-view-track-and-trace-of-a-specific-order-1udnpay/) ## 2) Let's understand the 'Receiver & Delivery' section. ![](https://storage.crisp.chat/users/helpdesk/website/f1031fad712a6800/image_1i7b5v0.png) 17. **Receiver Company Name:** Shows the receiver company name specified by the order creator when placing the order. 18. **Receiver Company Address:** Address of the receiver company as specified by the order creator. 19. **Receiver Company Contact Person:** Shows the name of the primary contact person at the receiver company. 20. **Receiver Company Contact Number:** Provides the contact number of the receiver company’s primary contact person. 21. **Receiver Company Email Address:** Email address of the contact person at the receiver company. 22. **Comments from Receiver Company:** Includes any comments or special instructions from the receiver company for the driver. 23. **Delivery Task Name:** Shows the name assigned to the delivery task in the order process for the driver. 24. **Delivery Address:** Specifies the address to which the order is to be delivered. 25. **Delivery Contact Person:** Shows the name of the person responsible for receiving the order at the delivery location. 26. **Delivery Contact Number:** Provides the contact number for the delivery contact person. 27. **Delivery Email Address:** Shows the email address of the delivery contact person. 28. **SMS & Email Option Selected:** Indicates if SMS or email notifications are sent to the receiver or delivery contact when the driver updates the task status, begins driving, encounters a delivery failure, or successfully delivers the order. 29. **Delivery Person Comments & Yellow Icon:** Notes for the driver from the delivery contact with instructions, the yellow icon indicates optional reading and adherence. 30. **Delivery Task Time Window:** Specifies the time frame for delivery, with a blue icon signaling strict adherence. 31. **Delivery Task Current Status:** Displays the current task status, such as To Do, Complete, or Not Planned. 32. **Whole Order Status:** Displays the overall status of complete order, such as To Do, Completed, Failed, or Archived. || **Follow more details about:** [Understanding the 'Status' filter options](/en/article/understanding-the-status-filter-options-fc0nkh/) | **Related Articles:** | [Understanding the 'Order List' view](/en/article/understanding-the-order-list-view-q30nti/) | [How to view 'Track and Trace' of a specific order](/en/article/how-to-view-track-and-trace-of-a-specific-order-1udnpay/) | [Understanding 'Cargo Items' on the Order Detail page](/en/article/understanding-cargo-items-on-the-order-detail-page-9zfhdl/) | [Understanding 'General Information' on the Order Detail page](/en/article/understanding-general-information-on-the-order-detail-page-7gq0za/) | [How to edit 'Order Details' of a specific order](/en/article/how-to-edit-order-details-of-a-specific-order-3ej9i9/) | [What is the Orders tab? How can I read order tab articles sequentially?](/en/article/what-is-the-orders-tab-how-can-i-read-order-tab-articles-sequentially-1msgbpo/) | **Check the app's status here.** [If you can't access Dropboy, chat or report issues](https://dropboy.crisp.watch/en/)