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# Understanding the dispatcher roles

This guide offers a quick overview of about understanding the dispatcher role.
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## Introduction dispachter role:

**Dispatcher user** have access to various features such as viewing and searching orders, creating orders, assigning and unassigning orders to vehicles, optimizing tasks, managing terminals, creating and managing trays, defining routing rules, creating vehicles, and central location creation for order handling.

|| Dispatcher user credentials can be used for both the **'Dropboy mobile applications'** and the **'Dropboy web application'** .

![](https://storage.crisp.chat/users/helpdesk/website/f1031fad712a6800/2023060500bkleki_66fg5y.png)

### Read the following information to understand the dispatcher role:

## 1. **Dispatcher** role on Dropboy web application

* With the **Dispatcher** role checkbox selected, the user will have the default roles of a **Basic user **

![](https://storage.crisp.chat/users/helpdesk/website/f1031fad712a6800/2023060510vkleki_d621ks.png)

* Dispatchers, in addition to basic user functions, have additional accessibility for dispatching (assigning and unassigning orders to vehicles), operations (including terminals, trays, and routing rules), and vehicle settings.

![](https://storage.crisp.chat/users/helpdesk/website/f1031fad712a6800/2023060511ekleki_17eg9gy.png)

## 2. Dispatcher role on Dropboy mobile applications

* In the Dropboy mobile application, dispatchers have access to two additional tabs: 'Create Orders' and 'Unassigned' with 'Dashboard'. This allows them to create orders and assign them to vehicles.

![](https://storage.crisp.chat/users/helpdesk/website/f1031fad712a6800/2023060512tkleki_1cxh04y.png)

| **Related Articles:**
| [Understanding the admin role](/en/article/understanding-the-admin-role-15v4frw/)
| [Understanding the basic user role](/en/article/understanding-the-basic-user-role-d3j1jq/)
| [Understanding the driver roles](/en/article/understanding-the-driver-roles-1owi0g3/)

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