Articles on: Dispatching

How to move orders from 'Failed' to the 'Trays' and 'Unassigned' using drag and drop

This guide offers a quick overview of how to move orders from 'Failed' list to the 'Trays' and 'Unassign' lists using drag and drop.


Dropboy offers a feature that allows you to move orders from the 'Failed' list to the 'Trays' and 'Unassigned' lists using a drag-and-drop feature.


Open the web-portal and log in.

If unfamiliar, follow this article: How to login in to the Dropboy web application

Navigate to the Dispatching tab and click on it.

Click on the Unassigned Orders list dropdown.

Click on 'Failed' option.

The 'Failed' orders list will be opened.

Currently, I have only one order in the 'Failed' list, but in your case, you may have multiple, making the list longer.

For more details, please refer to the article: What is the purpose of the 'Failed' filter list

Position your cursor over the order detail area.

Click and hold the 'order' to move the 'Trays' Or 'Unassign' list. Release your click on that filter.

The order has now been moved from 'Failed' list to desired filter using the drag-and-drop feature.

Note: You can't manually move orders from 'Failed' lists to other filters list; they are automatically placed there when an order fails or remains incomplete after assignment.

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Updated on: 13/05/2024

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