Articles on: Dispatching

How to move orders from 'Unresloved' to the 'Trays' and 'Unassigned' using drag and drop

This guide offers a quick overview of how to move orders from 'Unresloved' list to the 'Trays' and 'Unassigned' lists using drag and drop.


Introduction:

Dropboy offers a feature that allows you to move orders from the 'Unresolved' list to the 'Trays' and 'Unassigned' lists using a drag-and-drop feature.

Steps:



Open the web-portal and log in.



Navigate to the Dispatching tab and click on it.



Click on the Unassigned Orders list dropdown.



Click on 'Unresloved' list option.



The 'Unresloved' orders list will be opened.

Currently, I have only one order in the 'Unresolved' list, but in your case, you may have multiple, making the list longer.



For more details, please refer to the article: What is the purpose of the 'Unresolved' filter list

Position your cursor over the order detail area. OR Select the checkboxes for the orders you want to move.



Click and hold the 'order' to move the 'Trays' Or 'Unassigned orders' list. Release your click on that filter.



The order has now been moved from 'Unresloved' list to desired filter list using the drag-and-drop feature.

Note: You can't manually move orders to 'Unresolved' lists from other filters list; they are automatically placed there when an order missed or not complete after assignment.

Related Articles:
How to assign orders to a vehicle from the 'Unassigned' list using the drag-and-drop feature
How to move orders from 'Unassigned' to the 'Trays' using drag and drop
How to move orders from 'Failed' to the 'Trays' and 'Unassigned' using drag and drop
How to move orders from 'Trays' to the 'Unassigned' or any other 'Trays' using drag and drop
How to send any 'Unassigned Orders' lists to routing rules

What is 'Dispactching' tab. How i can read dispactching tab articles sequencially
What is the 'Unassigned Orders' section under the Dispatching Tab? How can I read the in this section articles sequentially

Check the app's status here. If you can't access Dropboy, chat or report issues

Updated on: 14/03/2024

Was this article helpful?

Share your feedback

Cancel

Thank you!