Question 1

Dropboy App Guide

Accepted Answer

Guide: Getting an overview of the Dropboy app

This article will give a brief overview of how the Dropboy driver app works. For more detail, please explore the linked articles.

| If you are looking for a feature list, please see this article: App features

You log in using your email and password as defined on your user in the Dropboy platform. If you don't know your login details you can either try to reset the password or contact your administrator.

Logging into the Dropboy app

|| If you have forgotten your password, you can have a new password generated and sent to your email by tapping on the "Reset password" link. Here you fill in the email you use for logging in and then tap on the "Reset password" button.

To reset your password

Dashboard

The Dashboard section is where you can see what route you are assigned to and will find optional features such as.

Track Journey

"Track Journey" will let you see the geo locations saved by the app the last 24 hours.

Dashboard Screen

Route Lookup

"Route lookup" will let you scan a parcel barcode and provide you the trip details for that

Question 2

What is Locations? And how can I read the locations article sequentially?

Accepted Answer

This guide provides a brief overview of places and how you can follow the locations articles to learn and benefit from it.

Introduction:

Places play a crucial role in the logistics process, serving as central points where drivers drop off orders after pickup. Subsequently, the same or different drivers may pick up orders from these locations for delivery tasks(Via hub orders). Moreover, these locations act as the starting/ending points for (A to B orders). When you select a place as the starting point in the Vehicle or Dispatching section, the order list will be optimized accordingly. The orders will be prioritized based on their proximity to the selected place. The closest order will be shown at the top, followed by the next closest order, and so on. The remaining orders will be displayed in a similar manner.

Here are some articles related to locations that you can follow for more information:

Creating a Place: How to create places
Viewing Place Details: How to view the details of a place
Updating a Place: How to edit the details of a place
Searching Places: How to search places
Deleting a Place: [How to delete a place](/en/article/how-to-delete-a-place-1

Question 3

App features

Accepted Answer

App features

Here is a short list of the app features.

Multiple orders in a stop

A driver can have multiple orders assigned to the same address. Fx from multiple shippers. Each order can be updated individually.

Assign orders

Admins logged into the app can reassign orders to drivers directly from the app.

Note: the app does not support editing a trip.

Stop Based Trips

Trips in the Dropboy app are stop based and not order based. What this means is that a stop can have both pickups and deliveries orders within the same stop registration flow, instead of the driver having the same stop appear multiple times on his list.

Colli Level Registration

When registering the cargo items on a stop, all registration are on "colli level", meaning that when a cargo item is damaged and the driver takes a photo of the damage, it is registered together with the selected item.

Scanning

Scanning of known goods is supported in both pickup and delivery situations, regardless of the stop being a hub or not.

Signature

Signature on completion of a stop is supported, allowing customers to sign for receiving cargo items.

Picture and comments

Pictures with geo location are supported, allowing documentation and comments to be added to the order.

ETA Calculation

ETA calculation is done every time a stop is delivered.

Navigate to stop

Drivers can easily navigate to stops on the list using Google Maps.

Tr

Question 4

Understanding apps preference

Accepted Answer

This guide offers a quick overview of about understanding app preference settings.

Introduction to app preference settings:

Dropboy offers app preference settings that enforce procedures for drivers in the mobile application. These settings include 'Picture required', 'GPS tracking enforced', and 'Delivery sequence enforced'. These settings apply company-wide, mandating driver compliance with taking pictures, enabling GPS tracking, and completing tasks in sequential order. Let's explore these settings in detail.

1. Picture required

The 'Picture Required' setting ensures that drivers must take a picture before completing an order. If the driver does not take a picture, they will be unable to complete the order, and an alert will be displayed on the app.

2. GPS tracking enforced

The 'GPS Tracking Enforced' setting mandates that the driver's location must be enabled throughout the order process. if not then they will be unable to complete the order, and an alert will be displayed on the app.

3. Delivery sequence enforced

'Delivery Sequence Enforced' setting ensures sequential completion of tasks. Each task is enabled only after the previous one is completed, ensuring sequential order for driver task completion.

![](https://storage.crisp.chat/users/helpdesk/website

Question 5

Understanding the basic user role

Accepted Answer

This guide offers a quick overview of about understanding th basic user role.

Introduction basic user role:

Basic users have access to limited features such as viewing and searching orders, creating orders, task management, uploading orders, and creating central locations for order handling.

|| Basic credentials can be used for both the 'Dropboy mobile applications' and the 'Dropboy web application'.

Read the following information to understand the basic user role:

1. Basic user role on Dropboy web application

With the Basic user role checkbox selected, there are no additional default roles.

Basic users have limited access to the dashboard, order management, task management, certain operations (e.g., order uploads), and specific settings (e.g., locations) tabs.

2. Basic user role on Dropboy mobile applications

In the Dropboy mobile app, basic users can access the Dashboard and More tabs for dashboard-related features and profile updates. similar to admin users.

| Related Articles: | [Understanding the admin role]

Question 6

Understanding the dispatcher roles

Accepted Answer

This guide offers a quick overview of about understanding the dispatcher role.

Introduction dispachter role:

Dispatcher user have access to various features such as viewing and searching orders, creating orders, assigning and unassigning orders to vehicles, optimizing tasks, managing terminals, creating and managing trays, defining routing rules, creating vehicles, and central location creation for order handling.

|| Dispatcher user credentials can be used for both the 'Dropboy mobile applications' and the 'Dropboy web application' .

Read the following information to understand the dispatcher role:

1. Dispatcher role on Dropboy web application

With the Dispatcher role checkbox selected, the user will have the default roles of a **Basic user **

Dispatchers, in addition to basic user functions, have additional accessibility for dispatching (assigning and unassigning orders to vehicles), operations (including terminals, trays, and routing rules), and vehicle settings.

2. Dispatcher role on Dropboy mobile applications

In the Dropboy mobile application, dispatchers have access to two additional tabs: 'Create Orders' and 'Unassigned

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