Question 1

Dropboy App Guide

Accepted Answer

Guide: Getting an overview of the Dropboy app

This article will give a brief overview of how the Dropboy driver app works. For more detail, please explore the linked articles.

| If you are looking for a feature list, please see this article: App features

You log in using your email and password as defined on your user in the Dropboy platform. If you don't know your login details you can either try to reset the password or contact your administrator.

Logging into the Dropboy app

|| If you have forgotten your password, you can have a new password generated and sent to your email by tapping on the "Reset password" link. Here you fill in the email you use for logging in and then tap on the "Reset password" button.

To reset your password

Dashboard

The Dashboard section is where you can see what route you are assigned to and will find optional features such as.

Track Journey

"Track Journey" will let you see the geo locations saved by the app the last 24 hours.

Dashboard Screen

Route Lookup

"Route lookup" will let you scan a parcel barcode and provide you the trip details for that

Question 2

App features

Accepted Answer

App features

Here is a short list of the app features.

Multiple orders in a stop

A driver can have multiple orders assigned to the same address. Fx from multiple shippers. Each order can be updated individually.

Assign orders

Admins logged into the app can reassign orders to drivers directly from the app.

Note: the app does not support editing a trip.

Stop Based Trips

Trips in the Dropboy app are stop based and not order based. What this means is that a stop can have both pickups and deliveries orders within the same stop registration flow, instead of the driver having the same stop appear multiple times on his list.

Colli Level Registration

When registering the cargo items on a stop, all registration are on "colli level", meaning that when a cargo item is damaged and the driver takes a photo of the damage, it is registered together with the selected item.

Scanning

Scanning of known goods is supported in both pickup and delivery situations, regardless of the stop being a hub or not.

Signature

Signature on completion of a stop is supported, allowing customers to sign for receiving cargo items.

Picture and comments

Pictures with geo location are supported, allowing documentation and comments to be added to the order.

ETA Calculation

ETA calculation is done every time a stop is delivered.

Navigate to stop

Drivers can easily navigate to stops on the list using Google Maps.

Tr

Question 3

How to set up my network

Accepted Answer

How to set up my network

The network is used to connect companies in order to work together. Setting up a network connection and contracts allows you to have a transparent work process between 2 companies where the shipper can easily see status on their deliveries, allowing for a high level of efficient self-service.

In this guide we will show you how to set up and manage your network.

Setting up the network connection

The first part of working together with another company, is to set up a network connection. We do so with the invite form, which is found within "Network" in the main navigation.

When filling out the form, 1 of 2 things will happen, depending on whether the email you input is already registered in Dropboy:

1. Connecting to a company using Dropboy

Admins of the company will receive a notification and they can find your network request within "Network" using the filter "Pending requests".

Clicking on the company takes the user to the details view, where the network request can be accepted.

2. Connecting to a company not using Dropboy

An email will be sent to the provided email address with a link for signing up. When signing up through this link, a network connection will automatically be created between the 2 companies.

Setting up a contract

Contracts are "one-way" - this means that the company creating the contract, will always be able to send orders to the receiving company, but not the other way around. If both com

Question 4

What is Locations? And how can I read the locations article sequentially?

Accepted Answer

This guide provides a brief overview of places and how you can follow the locations articles to learn and benefit from it.

Introduction to locations:

|| Places play a crucial role in the logistics process, serving as central points where drivers drop off orders after pickup. Subsequently, the same or different drivers may pick up orders from these locations for delivery tasks(Via hub orders). Moreover, these locations act as the starting/ending points for (A to B orders). || When you select a place as the starting point in the Vehicle or Dispatching section, the order list will be optimized accordingly. The orders will be prioritized based on their proximity to the selected place. The closest order will be shown at the top, followed by the next closest order, and so on. The remaining orders will be displayed in a similar manner.

Here are some articles related to locations that you can follow for more information:

Question 5

Understanding the dispatcher roles

Accepted Answer

This guide offers a quick overview of about understanding the dispatcher role.

Introduction dispachter role:

Dispatcher user have access to various features such as viewing and searching orders, creating orders, assigning and unassigning orders to vehicles, optimizing tasks, managing terminals, creating and managing trays, defining routing rules, creating vehicles, and central location creation for order handling.

|| Dispatcher user credentials can be used for both the 'Dropboy mobile applications' and the 'Dropboy web application' .

Read the following information to understand the dispatcher role:

1. Dispatcher role on Dropboy web application

With the Dispatcher role checkbox selected, the user will have the default roles of a **Basic user **

Dispatchers, in addition to basic user functions, have additional accessibility for dispatching (assigning and unassigning orders to vehicles), operations (including terminals, trays, and routing rules), and vehicle settings.

2. Dispatcher role on Dropboy mobile applications

In the Dropboy mobile application, dispatchers have access to two additional tabs: 'Create Orders' and 'Unassigned

Question 6

Understanding the admin role

Accepted Answer

This guide offers a quick overview of about understanding the admin role.

Introduction admin role:

Admin user have full access to various functionalities in the Dropboy web application, including viewing orders, searching, creating, and editing orders, task management, all operation tasks such as managing terminals, creating and managing trays, managing routing rules, and uploading orders. They also have access to all settings functionalities, such as creating users with different roles, managing vehicles, managing rulesets, creating locations as central points, managing networks, accessing company profiles, and even the developer tab.

|| Admin credentials can be used for both the 'Dropboy mobile applications' and the 'Dropboy web application' .

Read the following information to understand the admin role:

1. Admin role on Dropboy web application

With the Admin role checkbox selected, users have full access to the Dropboy web application, including default roles like Basic user and Dispatcher. The driver role is excluded as it is designed for the mobile application only.

Admins have access to the dashboard, order/task management, dispatching, operations (e.g., trays, terminals, routing rules, order uploads), and settings (u

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