Articles on: Dispatching

How to move orders from 'Unassigned' to the 'Trays' using drag and drop

This guide offers a quick overview of how to move orders from 'Unassigned' list to the 'Trays' lists using drag and drop.


Dropboy offers a feature that allows you to move orders from the 'Unassigned' to the 'Trays' lists using a drag-and-drop feature.


Open the web-portal and log in.

Navigate to the Dispatching tab and click on it.

Click on the Unassigned Orders list dropdown.

Click on 'Unassigned' list option.

The 'Unassigned' orders list will be opened.

For more details, please refer to the article: What is the purpose of the 'Unassigned' filter list

Position your cursor over the order detail area.

Click and hold the 'order' to move the 'Trays' list. Release your click on that filter.

The order has now been moved from 'Unassigned' list to 'Trays' filter using the drag-and-drop feature.

Note: You can't manually move orders to Unresolved and Failed lists; they are automatically placed there when an order fails or remains incomplete after assignment.

Related Articles:
How to assign orders to a vehicle from the 'Unassigned' list using the drag-and-drop feature
How to move orders from 'Unresloved' to the 'Trays' and 'Unassigned' using drag and drop
How to move orders from 'Failed' to the 'Trays' and 'Unassigned' using drag and drop
How to move orders from 'Trays' to the 'Unassigned' or any other 'Trays' using drag and drop
How to send any 'Unassigned Orders' lists to routing rules

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What is the 'Unassigned Orders' section under the Dispatching Tab? How can I read the in this section articles sequentially

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Updated on: 14/03/2024

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