Articles on: Dispatching

How to send 'order status' for a particular order for any vehicle

This guide offers a quick overview of how to send order status for a particular order for any vehicle.


Introduction:


Dropboy provides a feature to send order statuses, such as proof of pickup and delivery, Drive now, order failed, and order pickup/delivered, to email and phone numbers. However, you need to set up these types of statuses in the order details and webhook settings. This article is solely intended to describe how to send statuses.


For setting up statuses, you can follow the article below if you haven't read it yet.How to configure status settings for an order under the dispatching tabHow to configure webhook for orders status


Steps:


  1. Open the web portal and log in.


If unfamiliar, follow this article: How to login in to the Dropboy web application


  1. Navigate to the Dispatching tab and click on it.



  1. Click on the vehicle (Select the vehicle for which you want to send the order status).



  1. The 'Tasks List' will be opened.



  1. Click on the three dots icon on the trip list.



  1. The options will be visible.



  1. Click on the 'Send task list status' option.



  1. A confirmation popup will appear.



  1. Click on the confirm button.



Remember: The status will be sent to the phone number or email address based on your settings. If you haven't configured any settings, the status will not be sent.


Related Articles:How to send task status for all vehicles orders with a single clickHow to configure status settings for an order under the dispatching tabHow to configure webhook for orders statusHow to move to another date (previous or upcoming date 'Tasks List')


What is 'Tasks List' section under the Dispatching Tab? How can I read the in this section articles sequentially


Check the app's status here. If you can't access Dropboy, chat or report issues

Updated on: 13/05/2024

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