Articles on: What's New

Improved Failed Delivery Flow

What's New - 15/06/2026


Improved Failed Delivery Flow


Drivers are now guided through a clearer failed delivery process when a stop cannot be completed.


Instead of selecting from an unclear list of reasons, the driver can now choose the correct failed delivery reason in a more structured way before completing the stop. This helps ensure that the right reason code is selected, improves driver compliance, and keeps delivery data cleaner across the fleet.



Download and watch a short video here:


Failed Delivery



  1. Select the order.


Select the order from the task list


  1. Swipe for failed delivery.


Swipe the red bar to mark as unable to deliver


  1. Swipe to finalize the order.


Swipe the blue bar to finalise the order


  1. You will be asked to select a reason.


Select a reason from the list


  1. If you want to change the reason, select the "Change" action button.


Tap Change to update the selected reason


  1. Finalize the order.

Updated on: 20/06/2026

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