Understanding 'Order Details' on the Order Detail page
This guide offers a quick overview of understanding 'Order Details' on the Order Detail page.
Introduction:
Dropboy offers a feature on the detail page for viewing comprehensive order information in one place. This includes sender and receiver names, addresses, contact numbers, email addresses, and a comments section for additional notes. Pickup and delivery details are also displayed with task statuses, times, and comments. Users can also access Track & Trace directly from this section.
Steps:
If you're unfamiliar with how to open the order detail page, follow this article: How to open and view the 'Order Details' of a specific order
Focused on the Order details section, there are two sub-sections under Order details: 'Sender & Pickup' and 'Receiver & Delivery'
Sender Company Name: Shows the sender company name specified by the order creator when placing the order.
Sender Company Address: Address of the sender company as specified by the order creator.
Sender Company Contact Person: Shows the name of the primary contact person at the sender company.
Sender Company Contact Number: Provides the contact number of the sender company’s primary contact person.
Sender Company Email Address: Email address of the contact person at the sender company.
Comments from Sender Company: Includes any comments or special instructions from the sender company for the driver.
Pickup Task Name: Shows the name of assigned to the pickup task in the order process for driver.
Pickup Address: Specifies the address from which the order is to be picked up.
Pickup Contact Person: Show the name of the person responsible for handing over the order at the pickup location.
Pickup Contact Number: Provides the contact number for the pickup contact person.
Pickup Email Address: Shows the email address of the pickup contact person.
SMS Service Option: Indicates if SMS or email notifications are sent to the sender or pickup contact when the driver updates the task status or begins driving.
Pickup Person Comments & Red Icon: Notes for the driver from the pickup contact with mandatory instructions, the red icon indicates required reading and adherence.
Follow more details about: How to add 'Mandatory instruction review' during order creation
Pickup Task Time Window: Specifies the time frame for pickup, with a blue icon signaling strict adherence.
Pickup Task Current Status: Displays the current task status, such as Not Planned.
Track & Trace: Link to view the complete tracking details of the order.
Follow more details about: How to view 'Track and Trace' of a specific order
Receiver Company Name: Shows the receiver company name specified by the order creator when placing the order.
Receiver Company Address: Address of the receiver company as specified by the order creator.
Receiver Company Contact Person: Shows the name of the primary contact person at the receiver company.
Receiver Company Contact Number: Provides the contact number of the receiver company’s primary contact person.
Receiver Company Email Address: Email address of the contact person at the receiver company.
Comments from Receiver Company: Includes any comments or special instructions from the receiver company for the driver.
Delivery Task Name: Shows the name assigned to the delivery task in the order process for the driver.
Delivery Address: Specifies the address to which the order is to be delivered.
Delivery Contact Person: Shows the name of the person responsible for receiving the order at the delivery location.
Delivery Contact Number: Provides the contact number for the delivery contact person.
Delivery Email Address: Shows the email address of the delivery contact person.
SMS & Email Option Selected: Indicates if SMS or email notifications are sent to the receiver or delivery contact when the driver updates the task status, begins driving, encounters a delivery failure, or successfully delivers the order.
Delivery Person Comments & Yellow Icon: Notes for the driver from the delivery contact with instructions, the yellow icon indicates optional reading and adherence.
Delivery Task Time Window: Specifies the time frame for delivery, with a blue icon signaling strict adherence.
Delivery Task Current Status: Displays the current task status, such as To Do, Complete, or Not Planned.
Whole Order Status: Displays the overall status of complete order, such as To Do, Completed, Failed, or Archived.
Follow more details about: Understanding the 'Status' filter options
Related Articles:
Understanding the 'Order List' view
How to view 'Track and Trace' of a specific order
Understanding 'Cargo Items' on the Order Detail page
Understanding 'General Information' on the Order Detail page
How to edit 'Order Details' of a specific order
What is the Orders tab? How can I read order tab articles sequentially?
Check the app's status here. If you can't access Dropboy, chat or report issues
Introduction:
Dropboy offers a feature on the detail page for viewing comprehensive order information in one place. This includes sender and receiver names, addresses, contact numbers, email addresses, and a comments section for additional notes. Pickup and delivery details are also displayed with task statuses, times, and comments. Users can also access Track & Trace directly from this section.
Steps:
If you're unfamiliar with how to open the order detail page, follow this article: How to open and view the 'Order Details' of a specific order
Focused on the Order details section, there are two sub-sections under Order details: 'Sender & Pickup' and 'Receiver & Delivery'
1) Let's understand the 'Sender & Pickup' section.
Sender Company Name: Shows the sender company name specified by the order creator when placing the order.
Sender Company Address: Address of the sender company as specified by the order creator.
Sender Company Contact Person: Shows the name of the primary contact person at the sender company.
Sender Company Contact Number: Provides the contact number of the sender company’s primary contact person.
Sender Company Email Address: Email address of the contact person at the sender company.
Comments from Sender Company: Includes any comments or special instructions from the sender company for the driver.
Pickup Task Name: Shows the name of assigned to the pickup task in the order process for driver.
Pickup Address: Specifies the address from which the order is to be picked up.
Pickup Contact Person: Show the name of the person responsible for handing over the order at the pickup location.
Pickup Contact Number: Provides the contact number for the pickup contact person.
Pickup Email Address: Shows the email address of the pickup contact person.
SMS Service Option: Indicates if SMS or email notifications are sent to the sender or pickup contact when the driver updates the task status or begins driving.
Pickup Person Comments & Red Icon: Notes for the driver from the pickup contact with mandatory instructions, the red icon indicates required reading and adherence.
Follow more details about: How to add 'Mandatory instruction review' during order creation
Pickup Task Time Window: Specifies the time frame for pickup, with a blue icon signaling strict adherence.
Pickup Task Current Status: Displays the current task status, such as Not Planned.
Track & Trace: Link to view the complete tracking details of the order.
Follow more details about: How to view 'Track and Trace' of a specific order
2) Let's understand the 'Receiver & Delivery' section.
Receiver Company Name: Shows the receiver company name specified by the order creator when placing the order.
Receiver Company Address: Address of the receiver company as specified by the order creator.
Receiver Company Contact Person: Shows the name of the primary contact person at the receiver company.
Receiver Company Contact Number: Provides the contact number of the receiver company’s primary contact person.
Receiver Company Email Address: Email address of the contact person at the receiver company.
Comments from Receiver Company: Includes any comments or special instructions from the receiver company for the driver.
Delivery Task Name: Shows the name assigned to the delivery task in the order process for the driver.
Delivery Address: Specifies the address to which the order is to be delivered.
Delivery Contact Person: Shows the name of the person responsible for receiving the order at the delivery location.
Delivery Contact Number: Provides the contact number for the delivery contact person.
Delivery Email Address: Shows the email address of the delivery contact person.
SMS & Email Option Selected: Indicates if SMS or email notifications are sent to the receiver or delivery contact when the driver updates the task status, begins driving, encounters a delivery failure, or successfully delivers the order.
Delivery Person Comments & Yellow Icon: Notes for the driver from the delivery contact with instructions, the yellow icon indicates optional reading and adherence.
Delivery Task Time Window: Specifies the time frame for delivery, with a blue icon signaling strict adherence.
Delivery Task Current Status: Displays the current task status, such as To Do, Complete, or Not Planned.
Whole Order Status: Displays the overall status of complete order, such as To Do, Completed, Failed, or Archived.
Follow more details about: Understanding the 'Status' filter options
Related Articles:
Understanding the 'Order List' view
How to view 'Track and Trace' of a specific order
Understanding 'Cargo Items' on the Order Detail page
Understanding 'General Information' on the Order Detail page
How to edit 'Order Details' of a specific order
What is the Orders tab? How can I read order tab articles sequentially?
Check the app's status here. If you can't access Dropboy, chat or report issues
Updated on: 20/11/2024
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